Contact Us


Contact Us




The security deposit is between $175 to $500 depending on property size. It is a “hold” on your credit card taken 3 days before you check in and released within 3 days of checkout. When you finish booking, you will be taken to a page to complete a renter agreement and security deposit. The money never leaves your bank account. It’s a hold on your card, just like when you check into a hotel. In over 1,500 stays, we’ve only held 4 security deposits and those were for unauthorized pets, illegal drug use, smoking inside, and stolen items. It may show as a “pending” charge for up to 5 business days after checkout depending on your bank’s processing time.

YES! Absolutely. Just ask 🙂 We can help you with hike recommendations, restaurants, activities, in cabin massage, cabin decorating services or other special surprises.

If you’ve never been to the mountains before, the roads are going to feel different but you’ll adjust quickly! Most of our cabins are not far off the main roads and attraction areas. Any car can handle the roads. If there’s snow or ice (happens only 2-3 times per year here on average), then 4 wheel drive is recommended for a few of our cabins, and it’ll be mentioned on the listing.

Ninety-seven percent (97.00%) of the total booking charges will be refunded if the cancellation is made more than 60 days prior to the arrival date of the reservation. For cancellations made within 60 days prior to the arrival date, no refund will be issued. For Big Bear Lodge and Papa Bear Lodge, no refunds are given unless canceled 120 days or more before your checkin date.

Pets are not allowed at Big Bear Lodge,Creekside Retreat, and Papa Bear Lodge. Cabins that allow pets will say so on the listing and you must include the pet in your guest count, pay applicable pet fee, and register the pet with us (as we have to register with the HOA) prior to checkin.

You can’t go wrong with either! They are not far from each other. Gatlinburg has easier access to the hiking in the Great Smoky Mountains National Park, Anakeesta, Ripley’s Aquarium and other popular attractions. Pigeon Forge has something for everyone – rides, mini golf, dinner shows, hiking, arcades, etc.

Knoxville Airport (TYS) is around 45 minutes away from our cabins.